PC repair
What type of PCs do you repair?
We repair Windows PCs, including laptops, notebooks, and desktops. We do not repair Apple or Chromebook computers. For more information on our computer repair services, see Computer repair.
Do you repair physical damage?
Yes, we repair and replace a variety of damaged PC parts, including keyboards, charging ports, and LCD screens.
What PC brands do you repair?
We repair all PC computer brands, including HP, Dell, Microsoft, Lenovo, Asus, Samsung, Acer, Corsair, Alienware, MSI, Alienware, Zoostorm, Xenta, Chillblast, PC Specialist, AWD-IT, Overclockers, NZXT, and Novatech. Furthermore, we also repair custom-built PCs, such as gaming computers.
How long does it take to repair a PC?
How much do you charge to repair a PC?
Unless otherwise stated or agreed upon, the following charges are applicable for PC repairs.
- Remote services are charged at £30 per half hour.
- On-site visits are charged at £60 for the first hour and then £30 per half hour.
- Workshop services are charged at £30 per half hour.
Additionally, we have a long procedures policy to ensure that charges for longer procedures, such as data transfers and diagnostic scans, remain fair for all parties; for more information, see Long procedures.
Goods, such as computers and computer parts, are charged separately.
We do not charge VAT.
What parts do you replace?
We replace all major computer parts, including storage drives, memory modules, motherboards, wireless cards, graphics cards, sound cards, power supplies, optical drives, LED/LCD panels, and batteries.
Do you use brand-name parts?
Yes, we use a combination of retail and OEM (Original Equipment Manufacturer) parts from brands including Samsung, Optronix, SK Hynix, Micron, AMD, Intel, Kingston, WD, Toshiba, Integral, Seagate, PNY, Patriot, Corsair, Crucial, Dell, HP, Lenovo, Asus, MSI, Asrock, Gigabyte, Foxconn, and Pegatron.
How much do replacement parts cost?
The price of replacement parts depends on their type, specification, and availability; that said, replacement parts for mid-range computers tend to range from £50 to £150. For example, a replacement LED screen for a 15.6″ laptop will typically cost around £50.
Do you offer any guarantee on replacement parts?
Yes, we offer a guarantee on all parts that we have supplied and fitted; new parts are guaranteed for twelve months, and refurbished and used parts are guaranteed for between one and six months. If a part that we have supplied develops a fault within the guarantee period, we will replace it at no extra cost. Please note that physical damages, such as broken screens, are not covered.
How do you offer this service?
Computer repairs can be performed remotely, on-site, or at our workshop in Bury St Edmunds. Software-related repairs are often tackled remotely, whereas more hands-on repairs are conducted in the workshop.
Do you provide free estimates?
Yes, we are always happy to provide an estimate. All estimates are free and with no obligation.